Terms and Conditions for Man With Van Belgravia

These Terms and Conditions set out the basis on which Man With Van Belgravia provides removal, delivery, transportation, and related moving services to customers in the UK. By making a booking, confirming a quote, or allowing us to begin work, you agree to be bound by these terms. They are designed to create a clear understanding of what is included, how services are arranged, how payments are handled, and what each party is responsible for. If anything in these terms is unclear, the customer should review the document carefully before confirming a booking.

In these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider operating under the name Man With Van Belgravia. References to “you” and “your” mean the customer, client, or any person acting on behalf of the customer. These terms apply to all standard man and van services, item transport, small removals, loading and unloading assistance, and any related service agreed in writing or verbally at the point of booking.

By using our man and van service, you confirm that you have authority to book on behalf of the owner of the goods, or that you are the owner. You also confirm that the information you provide is accurate and complete. Where services are booked through a third party, that third party shall be treated as acting for the customer and will be jointly responsible for compliance with these terms. We may update these terms from time to time, and the version in force at the time of booking will normally apply.

1. Booking Process

Bookings may be made by telephone, email, online form, or any other method we make available. A booking is only confirmed when we have accepted the job details and provided an indicative or final quotation. Until confirmation is issued, no service date or time is guaranteed. The booking process for Belgravia man and van services typically requires the customer to provide the collection address, delivery address, item description, access conditions, preferred dates, and any special handling requirements.

We may ask for photographs, measurements, inventory details, or information about parking, stairs, lifts, or loading restrictions. This information helps us estimate labour, vehicle size, and the time needed to complete the job. If the customer supplies incomplete or inaccurate details, we reserve the right to revise the quotation, amend the service plan, or decline the booking if the change materially affects the job.

All bookings are subject to availability of staff and vehicles. A requested time slot is an estimate unless we expressly agree to a fixed arrival window. Traffic conditions, weather, access problems, and delays caused by earlier jobs may affect arrival times. While we aim to be punctual, the customer acknowledges that exact timing cannot always be guaranteed in moving and transport work. If a revised arrival time becomes necessary, we will make reasonable efforts to notify the customer as soon as practicable.

The customer is responsible for ensuring that the pickup and delivery locations are accessible and suitable for the service booked. This includes arranging any required parking permissions, loading bay access, lift reservations, or building approvals. If we arrive and are unable to proceed because access has not been arranged, waiting charges, failed-call fees, or cancellation charges may apply. If the nature of the job changes on arrival, we may revise the cost or decline to continue if the revised task is unsafe or substantially different from the original agreement.

2. Payments and Pricing

All prices are quoted in pounds sterling unless stated otherwise. Quotes may be based on hourly rates, fixed prices, minimum charges, or a combination of these depending on the nature of the service. Unless expressly stated, quotations are based on the information supplied at the time of booking and may not include extras such as parking, congestion-related charges, additional labour, stair carries, long carries, tolls, or waiting time. Any such additional costs will be added where applicable and notified to the customer where reasonably possible.

Payment terms will be confirmed at the point of booking or before the service begins. We may require a deposit, full advance payment, or payment on completion. For certain jobs, especially where special scheduling, vehicle allocation, or third-party costs are involved, we may request part-payment in advance to secure the booking. If a deposit is required, the booking may not be held until it is received. Deposits are generally non-refundable unless we cancel the service or agree otherwise in writing.

Where payment is due on completion, it must be made immediately once the work has been finished, unless another arrangement has been agreed. We may accept cash, bank transfer, card payment, or another method specified by us. If payment is delayed, we reserve the right to charge reasonable recovery costs and interest to the extent permitted by law. The customer remains liable for all sums due even where goods are being moved on behalf of a third party.

3. Cancellations, Amendments, and Waiting Time

If the customer wishes to cancel or reschedule, they should notify us as soon as possible. The closer the cancellation is to the booked time, the more likely we are to incur unrecoverable costs. For that reason, cancellation charges may apply. A cancellation made well in advance may be free of charge, while late cancellations, same-day cancellations, or cancellations after we have dispatched a vehicle may be charged in full or in part, depending on the circumstances.

Where a booking is amended, we will assess whether the revised work can still be completed with the agreed resources. Changes to the volume of goods, number of items, collection or delivery floors, or access conditions may affect price and duration. If you request a change that requires a larger vehicle, additional team members, or a different schedule, we may issue a revised quotation. The revised quotation will supersede the original quote if accepted.

If our team arrives and is unable to start or complete the work because the customer is not present, keys are unavailable, access is blocked, or instructions are incomplete, we may treat the booking as a failed attendance and charge accordingly. Waiting time caused by the customer or by factors within the customer’s control may also be chargeable at our standard waiting rate or other agreed rate. We will always seek to act reasonably, but we are not responsible for losses arising from delays caused by circumstances outside our control.

4. Customer Responsibilities

The customer must ensure that all goods are suitably packed, secured, and ready for transport unless packing has been specifically included in the service. Fragile items should be protected appropriately, and the customer should alert us to items that require special handling. We may refuse to move items that are improperly packed, contaminated, hazardous, or likely to cause damage to other goods, the vehicle, or our personnel.

The customer must not include prohibited goods in any load without prior agreement. Such goods may include illegal substances, firearms, explosives, flammable liquids, corrosives, medical waste, or anything else that poses a safety risk or contravenes applicable law. If prohibited items are concealed within a load, the customer will be responsible for all resulting loss, damage, fines, and costs. We may terminate the service immediately if we discover that the load contains unsafe or unlawful items.

Where the service involves disassembly, assembly, or handling of furniture, the customer should identify any items that are valuable, delicate, or difficult to move. We are not responsible for internal defects, unstable construction, hidden weakness, or pre-existing wear in the items moved. Customers should also remove personal data from any equipment before transport, as we are not responsible for lost data, software corruption, or device malfunction unless caused by our negligence.

5. Liability and Damage

We will exercise reasonable care and skill in providing our services. However, moving work involves inherent risks, particularly where items are heavy, awkward, fragile, or located in difficult access conditions. Our liability is limited to losses directly caused by our negligence, breach of contract, or wilful misconduct, subject to the exclusions and limitations set out in these terms and to the extent permitted by law.

We are not liable for loss or damage caused by items being packed by the customer, pre-existing defects, insufficient protection, normal wear and tear, or inaccurate information supplied by the customer. We are also not liable for damage arising from unsuitable access, narrow doorways, tight staircases, overloaded lifts, or the refusal of the customer to permit a safer alternative method of moving. In particular, we are not responsible for scratches, scuffs, dents, or minor cosmetic damage that may occur despite reasonable care in the normal course of a move.

Where we are responsible for loss or damage, our liability will normally be limited to the lesser of the repair cost, replacement value, or the amount recoverable under any relevant insurance policy, subject to any cap stated in the booking agreement. We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under English law. Customers should consider their own insurance cover for high-value or irreplaceable items.

If the customer believes that loss or damage has occurred, they must notify us within a reasonable time and provide photographs, descriptions, and any other evidence we reasonably request. Failure to report an issue promptly may affect our ability to investigate or respond. Any claim must be supported by enough information to assess the circumstances and the alleged loss. We may inspect the item or request access to relevant information before accepting or declining responsibility.

6. Waste Regulations and Disposal

Where our service includes disposal, clearance, or removal of unwanted items, it is provided in accordance with applicable UK waste regulations. We will only remove waste that has been agreed in advance and is lawful for us to transport and dispose of. The customer must describe waste items accurately and must not mix general waste with hazardous, clinical, or regulated materials unless we have specifically agreed to handle them and are legally permitted to do so.

Under waste legislation, the customer may be treated as the producer of the waste and may remain responsible for ensuring that it is transferred to an authorised carrier and disposed of properly. We may require details of the waste type, origin, and nature before accepting the job. If the waste includes electrical items, bulky waste, recyclables, or mixed loads, additional rules or charges may apply. We reserve the right to reject any waste that cannot lawfully or safely be handled.

We may use licensed transfer stations, recycling centres, or other authorised facilities as required by law and by the nature of the waste collected. We will not knowingly fly-tip, misdescribe waste, or dispose of prohibited materials in breach of environmental requirements. If the customer fails to disclose hazardous content and we incur penalties, cleaning costs, or regulatory expenses as a result, the customer will be responsible for reimbursing those losses in full to the extent permitted by law.

7. Service Performance and Delays

We aim to provide the agreed service with due care, efficiency, and professionalism. However, completion times are estimates only and may vary depending on access, traffic, weather, the amount of goods to be moved, and any unforeseen issues. We are not liable for losses caused by reasonable delays, provided we have taken reasonable steps to perform the service as planned. If a delay is likely to be significant, we will attempt to keep the customer informed.

We may suspend or stop work if conditions become unsafe, unlawful, or outside the original scope of the booking. Examples include severe weather, unsafe lifting conditions, threatened abuse, aggressive behaviour, or instructions that would expose our team to risk. In such circumstances, charges may still apply for work already carried out, travel time, or waiting time. We reserve the right to decide whether a job can be continued safely and lawfully.

Where a customer requests that items be left in a particular room, storage area, or outdoor location, the customer accepts responsibility for those instructions once the goods have been placed there. We do not guarantee that items will remain undisturbed after completion, particularly where access to the premises is shared or unrestricted. The customer should check the delivery carefully before we leave if any item has been placed in a location that differs from the usual unloading point.

Nothing in these Terms and Conditions affects any statutory rights that cannot be excluded or limited. If any provision is found to be unlawful, invalid, or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary, and the rest of the terms will continue in force. A failure by us to enforce any right or provision immediately does not mean that we waive that right or provision for the future.

8. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services supplied by Man With Van Belgravia, are governed by the laws of England and Wales. Any dispute that cannot be resolved amicably will be subject to the exclusive jurisdiction of the courts of England and Wales. This applies whether the claim sounds in contract, tort, negligence, statutory duty, or otherwise.

By proceeding with a booking, you acknowledge that you have read and understood these terms and that they form part of the contract between you and us. The customer is encouraged to keep a copy of the booking confirmation and any agreed amendments. These terms are intended to be fair and transparent and to reflect the practical realities of a man with van service while protecting both parties.

We may refuse or terminate any booking where we reasonably believe that the service would involve a breach of law, an unacceptable safety risk, or conduct that is abusive, fraudulent, or disruptive. In such cases, any unpaid sums already incurred may remain due. If we are unable to provide the service because of circumstances outside our control, we will act reasonably in deciding whether to reschedule, refund, or charge for work already completed.

These Terms and Conditions represent the standard basis on which our UK man and van removals services are supplied. They are intended to be practical, balanced, and compliant with relevant legal requirements. For larger or more complex jobs, additional written conditions may apply and will take precedence over these terms if agreed by both parties. No variation is valid unless agreed by us in writing or clearly confirmed at the point of booking.