Man With Van Belgravia Terms and Conditions
These terms and conditions set out the basis on which Man With Van Belgravia provides moving, delivery, collection, and related transport services within the United Kingdom. By making a booking, confirming a quotation, or allowing the service to begin, the customer agrees to be bound by these terms. The purpose of this page is to explain the commercial and operational rules that apply to each job, including how bookings are made, how charges are calculated, what happens if a booking is changed or cancelled, and how responsibility is allocated in the event of loss or damage.
In these terms, references to “we”, “us”, and “our” mean the service provider trading as Man With Van Belgravia. References to “you” and “your” mean the person, business, or organisation placing the booking or receiving the service. These terms apply to all bookings unless we agree otherwise in writing. They should be read together with any quotation, booking confirmation, and service notes issued for a particular job.
If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. Nothing in these terms affects your statutory rights as a consumer where applicable. For the avoidance of doubt, these terms do not create any partnership, joint venture, or employment relationship between the parties. We provide a transport and labour service only, on the basis agreed at the time of booking.
1. Booking Process
A booking is only accepted when we have confirmed it, whether by email, text message, written confirmation, or other recorded means. Any estimate or preliminary discussion is not an agreement to supply services. The booking process may require details such as the pickup and drop-off addresses, access conditions, item list, preferred date and time, whether packing or dismantling is needed, and any special handling requirements. Accurate information is essential because quotations and scheduling are based on the information provided by the customer.
We may request photographs, measurements, or additional detail if the scope of work is unclear. If the actual job differs from the information supplied, we reserve the right to revise the quotation, adjust the labour time, or decline to proceed where the service cannot safely or reasonably be performed. The customer must ensure that the property, items, and access arrangements are ready at the agreed time. Delays caused by incorrect information, restricted access, absent keys, parking problems, or unsuitable loading conditions may result in additional charges.
Bookings are made for a specific time window rather than an exact minute unless expressly agreed otherwise. We will use reasonable efforts to arrive within the arranged period, but timing may be affected by traffic, weather, vehicle issues, or events beyond our control. Where the customer is not present or cannot be contacted at the agreed start time, waiting time charges may apply. If the job cannot proceed because of the customer’s failure to be ready, it may be treated as a late cancellation or no-show.
We reserve the right to refuse or withdraw a booking if the items include prohibited, unsafe, illegal, or undeclared goods, or if the working conditions present a serious health and safety risk. This includes, without limitation, items that are too heavy to be safely lifted by the agreed team, structurally unstable items, or goods requiring specialist handling that was not disclosed at the time of booking. Any refusal on these grounds will not make us liable for losses arising from the cancellation of the job.
2. Pricing and Payments
Charges may be based on an hourly rate, a fixed price, or a combination of labour, vehicle use, and additional services. Additional charges may apply for stairs, long carries, waiting time, congestion, parking, ferry use, extra loading assistance, storage coordination, or work outside the original scope. Unless otherwise stated in the quotation, prices are exclusive of VAT and other applicable taxes. Any estimate provided before the job is completed is based on the information available at the time and may be revised if circumstances change.
The customer agrees to pay all sums due in full and without deduction, counterclaim, or set-off unless required by law. Payment methods accepted may vary by booking and will be confirmed in advance where possible. In many cases, payment is due immediately upon completion of the service, although we may request a deposit, part-payment, or full prepayment before the job begins. Where a deposit is taken, it may be non-refundable if the booking is cancelled in breach of these terms.
If payment is not made on time, we may suspend further work, retain goods to the extent permitted by law, or charge reasonable costs incurred in recovering the outstanding amount. Late payments may also attract interest at the statutory rate applicable to commercial debts or consumer payments where permitted. The customer is responsible for ensuring that any payment card, account, or authorisation used for the booking is valid and has sufficient funds.
We may issue an updated invoice where the actual service differs from the original booking due to additional time, extra staff, changed access, or other operational requirements. Where the customer disputes part of an invoice, they must notify us promptly with clear reasons. The undisputed portion of the invoice remains payable in accordance with these terms.
3. Cancellations, Rescheduling, and No-Shows
Cancellations should be made as soon as possible after the customer becomes aware that the service is no longer required. The amount payable on cancellation depends on the amount of notice given, the resources already committed, and whether the booking had been scheduled for a busy period or specialist arrangement. Unless a different cancellation policy has been expressly agreed in writing, the following general approach applies: more than 48 hours’ notice may allow a refund of any deposit less reasonable administration costs; between 24 and 48 hours’ notice may result in part of the booking being charged; and less than 24 hours’ notice may make the full booking fee payable.
Rescheduling requests are subject to availability and may be treated as a cancellation of the original booking followed by a new booking. Where we have already allocated staff, reserved vehicle time, or declined other work in reliance on the booking, fees may apply even if the service has not yet begun. If the customer is not available at the agreed time, fails to provide access, or does not supply the required documentation or permissions, the job may be cancelled as a no-show and charged accordingly.
We may cancel or postpone a booking due to events beyond our reasonable control, including severe weather, vehicle breakdown, road closures, accident, illness, or other operational disruption. In such cases, we will use reasonable efforts to offer an alternative time. Our liability for cancellation in these circumstances is limited to refunding any advance payment for services not provided, unless otherwise required by law. We are not responsible for consequential losses caused by cancellation, including loss of earnings, alternative hire costs, or missed deadlines.
4. Customer Responsibilities
The customer must ensure that all items are properly packed, secured, labelled where necessary, and suitable for transport unless we have expressly agreed to pack or prepare them. Fragile, valuable, or sentimental items should be declared in advance so that appropriate handling arrangements can be considered. The customer remains responsible for the adequacy of packaging unless we have specifically agreed to pack the goods as part of the service.
The customer must obtain any permissions, permits, building access, parking arrangements, keys, and other approvals needed for the job. We are not responsible for delays or extra costs caused by a failure to secure access or by restrictions imposed by third parties. If lifting or manoeuvring an item would risk damage to the item, property, or persons, we may refuse to proceed or may require additional labour, tools, or revised arrangements. The customer must not ask us to carry unsafe loads or ignore health and safety instructions.
It is the customer’s duty to tell us about any item that is hazardous, oversized, unusually heavy, delicate, live, perishable, or regulated by law. This includes, for example, gas canisters, chemicals, batteries, paint, oil, fuels, fireworks, or other dangerous materials. We may decline such items entirely or accept them only if all legal and safety conditions are met. Any failure to disclose relevant information may make the customer liable for resulting loss, damage, contamination, or delay.
5. Liability and Insurance
We will take reasonable care when handling items and property, but our liability is limited to what the law allows. We are not liable for loss or damage caused by circumstances outside our reasonable control, by the inherent fragility of an item, by inadequate packing, by pre-existing defects, or by the customer’s instructions. We do not accept responsibility for indirect or consequential losses such as missed appointments, business interruption, loss of profit, loss of opportunity, or emotional distress, except where such exclusion is not permitted by law.
Where we are legally liable for loss or damage, our responsibility will generally be limited to the lower of the repair cost, replacement cost, or the value declared in writing and accepted by us before the job starts. We strongly recommend that customers arrange appropriate insurance for high-value items, especially where items are rare, antique, artwork, fragile electronics, or otherwise difficult to replace. Any claim for damage must be reported promptly and, where possible, before the vehicle leaves the delivery point.
We are not responsible for items left unattended in unsecured areas, for damage caused by the customer’s own actions, or for goods that are not clearly marked as belonging to the customer. If we store or hold items temporarily during a job, our responsibility remains limited and subject to any agreed storage terms. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded.
6. Waste Regulations and Prohibited Materials
Where the service includes removal or disposal of unwanted items, the customer must comply with all relevant UK waste and environmental regulations. We will only transport or dispose of waste where it is lawful to do so and where the waste type has been disclosed in advance. The customer remains responsible for ensuring that waste is correctly described and separated, and for confirming that they have the right to dispose of the items presented for removal.
We may require evidence that waste is non-hazardous and suitable for collection. Certain materials may need specialist handling, licensed contractors, or a specific disposal route. These may include electrical equipment, refrigeration units, fluorescent tubes, mattresses in some contexts, tyres, oils, paints, solvents, and any item that contains chemicals, pressurised contents, biohazards, or sharp contaminants. We may refuse collection of any item that is unlawful to transport, unsafe to load, or not properly declared.
The customer must not mix controlled waste with general household waste unless lawful and safe to do so. Any fly-tipping, illegal dumping, or unlawful disposal is strictly prohibited. If we reasonably believe that waste presented for collection may breach environmental or waste law, we may refuse the job, isolate the item, or request written confirmation of lawful disposal arrangements. The customer agrees to indemnify us for losses, penalties, or claims arising from inaccurate waste descriptions or unlawful instructions given by the customer.
We reserve the right to take reasonable steps to verify waste origin, item type, and disposal instructions. Where required, we may issue or retain documentation relating to the movement or disposal of waste in accordance with legal obligations. The customer should understand that compliance is not optional: it is a condition of our service. If an item is subject to special regulatory control, the customer must disclose this before the booking is accepted so that we can assess whether the service can lawfully be provided.
7. Claims, Complaints, and Dispute Handling
Any concern about the service should be raised as soon as practicable so that we can investigate while the facts are fresh. If a claim relates to loss or damage, the customer should provide a description of the issue, relevant photographs, and reasonable supporting evidence. We may ask for proof of ownership or value before considering any payment or remedial action. Our objective is to resolve issues fairly, but any remedy will depend on the circumstances and the limits set out in these terms.
If an item is damaged during handling and we accept responsibility, we may choose to repair, replace, or compensate up to the applicable limit. If a complaint concerns lateness, access issues, or the scope of the work, we will consider whether the event was within our control and whether the customer contributed to the problem. The customer must allow us a reasonable opportunity to investigate and respond before taking further action.
These terms and any dispute arising from them are governed by the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where the customer is a consumer and mandatory law provides otherwise. If any dispute cannot be resolved amicably, the parties agree to act reasonably and attempt to minimise loss and delay. No waiver of any term will be effective unless stated in writing, and any delay in enforcing a right does not amount to a waiver of that right.
These terms may be updated from time to time to reflect legal, operational, or commercial changes. The version in force at the time of booking will apply to that booking unless a later variation is agreed in writing by both parties. By proceeding with a booking, the customer confirms that they have read, understood, and agreed to these terms and conditions for Man With Van Belgravia.