Terms and Conditions

Man with Van Belgravia Service Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Belgravia provides its removal and related services to private and business customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man with Van Belgravia, the provider of removal and related services.

1.2 "Customer" means the person, firm or organisation that books or uses the services of the Company.

1.3 "Services" means any removal, collection, delivery, loading, unloading, packing, unpacking, or related services provided by the Company.

1.4 "Vehicle" means any van or other vehicle used by the Company in the performance of the Services.

1.5 "Goods" means the items, belongings, furniture, equipment, or other property that the Company is requested to handle, move or transport.

1.6 "Service Area" means the locations in which the Company offers its removal and man and van services, including Belgravia and surrounding areas.

2. Scope of Services

2.1 The Company provides man and van, small removal, and related transport services for residential and commercial customers. This may include local removals, collections, deliveries, and transport of items to and from storage facilities.

2.2 The Company will only provide Services as described in the booking confirmation. Any additional services requested on the day of the move will be subject to availability and may incur additional charges.

2.3 The Company reserves the right to refuse to transport any Goods that, in its reasonable opinion, are unsafe, illegal, hazardous, or may cause damage to the Vehicle, equipment, other Goods or property.

3. Booking Process

3.1 Bookings may be made by the Customer through the Company’s authorised booking channels. By making a booking, the Customer confirms that all information provided is accurate, complete, and up to date.

3.2 The Customer must provide full details of the collection and delivery addresses, access conditions, floor levels, parking arrangements, and any special handling requirements, such as fragile items, heavy items, or restricted access.

3.3 The Customer must provide an accurate description of the volume and nature of the Goods to be moved. Quotations and estimated durations are based on the information provided at the time of booking.

3.4 A booking is not confirmed until the Customer has received explicit confirmation from the Company. The Company reserves the right to decline or cancel a booking where it is unable to provide the Services as requested.

3.5 Any amendments to a booking, including changes to the date, time, addresses, or volume of Goods, must be communicated to the Company as early as possible. Changes may affect the price and are subject to availability.

4. Estimates and Pricing

4.1 Prices are generally based on an hourly rate or fixed fee, as specified at the time of booking. The applicable rate will depend on factors such as location, time, size of Vehicle, number of porters, and scope of work.

4.2 Any estimate provided prior to the move is based on the information supplied by the Customer. If the actual volume of Goods, access conditions, or work required differs from that described, the Company reserves the right to adjust the final price accordingly.

4.3 Additional charges may apply for waiting time, delays caused by the Customer, extra labour, parking fees, congestion or clean air zone charges, tolls, and any other expenses reasonably incurred in providing the Services.

4.4 All prices are stated in pounds sterling. Any applicable taxes will be detailed at the time of booking or on the invoice, in accordance with UK law.

5. Payments

5.1 Unless otherwise agreed in writing, payment is due in full on completion of the Services on the day of the move. The Customer must ensure that sufficient funds are available to pay for the Services.

5.2 The Company may require a deposit at the time of booking, particularly for larger moves or bookings outside standard hours. Any required deposit amount will be communicated to the Customer in advance.

5.3 Deposits are generally non-refundable unless the Company cancels the booking or agrees otherwise at its discretion, subject to the cancellation terms detailed in these Terms and Conditions.

5.4 The Company accepts payment by methods agreed at the time of booking. The Customer is responsible for any bank or payment processing charges levied by their payment provider.

5.5 If the Customer fails to make payment when due, the Company reserves the right to charge interest on overdue amounts at the statutory rate and may withhold delivery of Goods until payment is received in full.

6. Cancellations and Rescheduling

6.1 If the Customer wishes to cancel or reschedule a booking, they must notify the Company as early as possible.

6.2 If the Customer cancels more than 48 hours before the scheduled start time, the Company may, at its discretion, refund all or part of any deposit paid, less any reasonable administrative costs.

6.3 If the Customer cancels within 48 hours of the scheduled start time, the Company reserves the right to retain the deposit and may charge a cancellation fee reflecting the time reserved and any loss incurred.

6.4 If the Customer fails to be present at the agreed start time and location without prior notice, this may be treated as a late cancellation and charged accordingly.

6.5 The Company will use reasonable efforts to accommodate rescheduling requests, but cannot guarantee availability for alternative dates or times. Rescheduled bookings may be subject to revised pricing.

6.6 In the unlikely event that the Company must cancel or significantly amend a booking due to circumstances beyond its reasonable control, it will notify the Customer as soon as possible and offer an alternative date or a refund of any deposit paid. The Company will not be liable for any consequential losses arising from such cancellation.

7. Customer Responsibilities

7.1 The Customer is responsible for:

a. Ensuring that the Goods are properly packed, secured, and ready for transport, unless packing services have been specifically booked.

b. Ensuring that all Goods are lawful to possess and transport and that no prohibited, dangerous, or illegal items are included.

c. Arranging suitable parking for the Vehicle at both collection and delivery addresses, and obtaining any necessary permits or permissions.

d. Ensuring that access routes are clear and that the Company’s staff can safely load and unload the Goods.

7.2 The Customer must be present, or have an authorised representative present, at all times during the move to provide instructions, confirm items, and sign relevant documentation.

7.3 The Customer is responsible for checking that nothing has been left behind at the collection address and that everything required has been removed before the Vehicle departs.

8. Limitations of Service and Access

8.1 The Company’s obligation to provide the Services is subject to reasonable access. If access is restricted, involves unusual difficulty, or presents health and safety risks, the Company may modify or decline the Services.

8.2 The Company will not be responsible for dismantling or reassembling furniture, disconnecting or reconnecting appliances, or performing any specialist tasks unless specifically agreed as part of the booking.

8.3 The Company is not obliged to move items that are excessively heavy, unwieldy, or unsafe to handle with the equipment and manpower available. The Company may refuse to carry such items or may require additional charges.

9. Liability for Loss or Damage

9.1 The Company will exercise reasonable care and skill in handling and transporting the Goods. However, the Company’s liability is limited as set out in this section.

9.2 The Company will not be liable for loss or damage to Goods arising from:

a. Defective or inadequate packing not carried out by the Company.

b. Inherent defects or vulnerabilities in the Goods, including wear and tear, weakness, or pre-existing damage.